Resident Liaison Officer

8 Month Contract With A Local Authority

• The Resident Liaison Officer (RLO) acts as the vital communication link between residents and the project delivery team. The role ensures residents are fully informed, supported, and consulted during construction, refurbishment, or maintenance works in and around their homes, ensuring minimal disruption and maintaining positive relationships throughout the project lifecycle.
  

Key Responsibilities:

• Act as the main point of contact for residents affected by works.
  


• Inform residents about the nature, timing, and impact of planned works through meetings, newsletters, notices, and personal visits.
  


• Organize and attend resident meetings, drop-in sessions, and consultation events.
  


• Provide guidance and reassurance to residents before, during, and after works.
  


• Manage complaints, concerns, and queries promptly and professionally, escalating where necessary.
  


• Arrange and coordinate temporary accommodations, access, or other special requirements for vulnerable or disabled residents.
  


• Liaise daily with site teams to stay informed about project progress and issues.
  


• Ensure residents’ access needs and property conditions are taken into account by contractors.
  


• Support the scheduling of works in occupied properties to minimize disruption.
  


• Maintain up-to-date records of resident interactions, feedback, and concerns.
  


• Provide regular reports to the site/project manager on resident engagement issues.
  


• Monitor and document customer satisfaction through surveys and feedback forms.Communicate health and safety procedures clearly to residents.
  


• Ensure residents are aware of any risks, site boundaries, and safety protocols.
  

Requirements:

• Excellent interpersonal and communication skills.
  




• Strong problem-solving and conflict-resolution abilities.
  




• Empathy and patience when dealing with a wide range of people.
  




• Ability to work independently and as part of a team.
  




• Strong organizational and administrative skills.
  




• Competent with Microsoft Office (Word, Excel, Outlook) and basic IT systems.
  




• Willingness to work flexibly, including occasional evenings or weekends.