Resource Planner - Temporary position in London-Paddington, UK

Job Summary

Join our Customer Service Operations Team as a Resource Planner and play a vital role in resource planning and scheduling for our Customer Service Organization across EMEA with focus on North Europe.

Why Join Us:
- Collaborate with a global network of Resource Planners and key stakeholders.
- Contribute to high-quality and timely resource planning and scheduling activities.
- Enhance both cluster and employee satisfaction within our dynamic team environment.

This is a temporary position from 1st April 2026 to 1st January 2027 that is based in London-Paddington (UK).

What you will do

• Execute resource planning and scheduling for Field Force operations and kits, ensuring the right competencies are assigned to the right demand at the right time and at the right cost.


• Resource planning with consistent application, full transparency for all involved stakeholders, and using the approved processes


• Analyze short- and mid-term capacity constraints, coordinating adjustments as needed.


• Drive operational planning and implementation of mandatory & solutions kits.


• Participate in deploying visual management and KPIs for planning & scheduling.


• Collaborate with cross-functional teams for effective planning and scheduling initiatives.


• Collaborate with the NGSO OFSP (Next Generation Service Operations) team to update equipment master data, ensuring it aligns with the deployment of mandatory & solutions kits for automated updates. 


• Join in on continuous improvement activities to learn and share insights, implementing best practices for better planning and scheduling while avoiding unnecessary complications.

We believe you have

• Minimum 3 years of experience in Technical Service or relevant planning roles.


• Bachelor's degree in technical/business disciplines preferred. 


• Proficiency in MS Office; SAP R3 knowledge is advantageous.


• Strong analytical and problem-solving skills with a customer-oriented mindset.


• Excellent communication, negotiation, and leadership abilities.


• Fluent in English and/or Swedish preferred.


• Demonstrated leadership skills, autonomy, and initiative.