Responsive Repairs Manager - Electrical Services

We are working with a Bristol City Council who are looking for a Responsive Repairs Manager - Electrical Services to lead the delivery of high-quality electrical repairs, testing, and maintenance services across our housing stock. You’ll lead a skilled team and collaborate with internal and external partners to ensure compliance, excellent customer service, and value for money.

Location: Bristol City Council

Set-up: Hybrid – 3-4 days per week on-site

Rate: £37.04/hour via umbrella inside IR35

Duration: Initial 6-months (contract length tbc)

Hours: Full-time position

Responsibilities include:

• Lead and manage a team of staff and supervisors delivering electrical testing, responsive repairs, and planned maintenance across council-owned dwellings
• Ensure high-quality, compliant service delivery that meets housing legislation, building regulations, and Social Housing (Regulation) Act 2023 standards
• Develop team capability through onboarding, training, and performance management, ensuring service continuity and staff growth
• Monitor and manage contractor and trade team performance, resolving issues promptly and driving improvements in service quality and customer satisfaction
• Contribute to policy development and compliance, ensuring alignment with best practice, legislative changes, and customer engagement feedback

Requirements:

• Proven experience managing electrical or property repairs teams within social housing or a similar regulated environment
• Strong knowledge of building regulations, electrical compliance (including HHSRS), and housing legislation, with a track record of delivering safe, efficient, and compliant services
• Experience managing contractors, budgets, KPIs, and service level agreements to deliver high-quality, cost-effective outcomes
• Skilled in leading teams, coaching performance, and implementing training and development plans that promote continuous improvement
• Demonstrated ability to drive service innovation, engage with stakeholders, and champion the customer voice in service delivery

At Venn Group, we endeavour to respond to all applications However due to the volume of applications we receive, if you have not heard from us within 48 hours please assume you have been unsuccessful on this occasion