Retail Business Analyst - Customer Loyalty

Job Opportunity: Business Analyst (Contract - 6 Months)

Are you a passionate Business Analyst ready to make a significant impact in the retail industry? Our client is seeking a dynamic individual to join their Technology function for a temporary position. This is an exciting opportunity to work collaboratively with the Product organisation and the Business to drive innovative technology solutions.

Key Responsibilities:

As a Business Analyst, you will play a crucial role in developing an Agile mindset that supports regular and reliable changes across technology platforms. Your responsibilities will include:

• Planning & Estimation: Assess business analysis activities and deliverables for various initiatives to ensure smooth project execution.
• Problem Definition: Collaborate with the Product team to define and document business challenges and opportunities, contributing to business cases and securing commitment for change.

• Requirements Gathering: Engage with Business, Product, and Engineering teams to identify and define requirements through diverse techniques such as workshops, interviews, and workflow modelling.
• Agile Participation: Actively participate in technology squad activities like backlog refinement, sprint planning, reviews, retrospectives, and daily stand-ups, ensuring necessary project assets are developed at each delivery stage.

• Requirements Management: Elicit, validate, refine, and manage requirements for initiatives, ensuring clarity and completeness with valid acceptance criteria.
• Data Mapping: Create and document data mapping specifications to outline how source data aligns with target systems, including required business and transformation rules.

Stakeholder Management:

• Build and nurture relationships across all organisational levels, effectively engaging multiple stakeholders. Your ability to challenge the status quo respectfully and provide insightful advice will be essential!

Ideal Candidate Profile:

• Experience in Customer Experience: Proven history in delivering Customer Experience and Relationship Management Solutions is a must! Experience with loyalty management, appointment booking, and CRM solutions will be highly advantageous.
• Customer-Centric Mindset: Understanding the Customer Journey is key to providing extraordinary experiences. Familiarity with customer-facing web and app solutions is a plus!

What We Offer:

• A vibrant work environment where your contributions truly matter.
• The chance to collaborate with an enthusiastic team focused on innovation and excellence.
• A full-time temporary contract for 6 months, perfect for those looking to make their mark in a fast-paced industry.

Why Join Us?
This is not just a job; it's an opportunity to be part of a transformative journey in retail technology. If you're ready to leverage your expertise and drive meaningful change, we want to hear from you!

How to Apply:
If you are excited about this opportunity and believe you have what it takes, please submit your application along with your CV. Join our client and help shape the future of retail technology!

Don't miss out on this chance to shine as a Business Analyst! Apply today and let's make a difference together!

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Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

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