Retail Sales & Operations Manager 9m FTC | Lookfantastic

Life at THG Beauty 

We know that beauty isn’t one-size-fits-all. Our portfolio of leading retailers and iconic beauty brands caters to everyone, everywhere, empowering customers all over the world to look and feel fantastic.

By combining our portfolio of owned brands with a marketplace for over 1,300 third-party beauty brands through online retail sites LOOKFANTASTIC, Cult Beauty, and Dermstore, THG Beauty's ambition is to be the global digital partner of choice across the beauty industry, supporting the channel shift to online.

THG Beauty’s breadth of relationships is unique to the beauty market; it engages with brands as a retailer, a brand owner, and a product developer and manufacturer, making it the industry’s digital strategic leader. 

Why be a Retail Sales & Operations Manager at THG Beauty? 

The Store Retail Team

It is an exciting time to join the Store Retail team at LOOKFANTASTIC as we look to expand our store portfolio after the success of our first stand alone store in Altrincham, Manchester. The Retail Store team is responsible for the end to end planning, management and operations of our stand alone stores, ensuring we offer the best customer experience alongside supporting the business strategy. This role will be a maternity cover opportunity across a 9-month period. 

The Role

The Retail Sales & Operations Manager will play a pivotal role in LOOKFANTASTIC’s exciting growth journey, overseeing both current and future stores across the UK. This role is responsible for managing day-to-day operations across multiple retail locations, leading Store Managers, driving sales and KPI performance and maintaining strong brand relationships.

This is an excellent opportunity for an experienced retail leader to shape the success of our expanding store portfolio.

As a Retail Sales & Operations Manager, you'll: 

· Oversee daily operations across assigned retail stores to ensure efficiency, consistency, and excellence in execution.

· Maintain clear and consistent communication with store teams to support operational goals and resolve issues promptly.

· Setting targets and KPI’s and taking accountability for stores achieving these goals.

· Develop and implement action plans to improve sales performance, productivity, and profitability.

· Recruit, onboard, train, and develop high-performing store managers and retail teams.

· Coach and mentor store leadership to build strong succession plans and career pathways.

· Foster a positive, inclusive, and high-performance work environment.

· Collaborate with internal teams and external stakeholders to develop and execute retail strategies aligned with overall business objectives.

· Work closely with new store openings and refits as required.

· Build and maintain strong relationships with brand partners for effective day-to-day communication.

· Working closely with internal teams to effectively execute new launches, brand changes, promotions and initiatives in a timely manner

· Working with internal teams and brands to have a strong instore activation plan per location including

· Managing brand education relationships to ensure training needs are met for the in store teams

What skills and experience do I need for this role? 

· Minimum of 2 years in an Area/Regional Manager or Department Manager role

· Minimum of 5 years experience in retail management

· Experience working in beauty retail is essential

· Strong leadership and people management skills

· Ability to drive sales & KPI performance

· Organised, self-motivated and a key team player.

· Time keeping to ensure deadlines are met

· Attention to detail

· Problem solver

· Positive attitude

· Flexible in order to meet the needs of a new and developing team

· Microsoft packages, specifically Excel.

· Strong communication skills

· Ability to travel across the UK, with frequency increasing as stores open.

As [insert role], you’ll:  

• Add up to 6 bullet points on key responsibilities/projects. 

What skills and experience do I need for this role? 

• Add up to 8 bullet points on skills and experience 

What’s in it for me? 

Career Development 

• Access bespoke development programmes that have been designed and developed by our in-house L&D team. 

• Continued development through our upskilling programme that is delivered in partnership with an industry-leading training provider. 

Enhanced Leave 

• 25 days annual leave plus bank holidays. 

• Don’t want to work on your birthday? We don’t either! Enjoy your day off on us! 

• Enhanced maternity and paternity pay, depending on length of service.  

• Up to 10 days compassionate leave. 

• Buy back up to 3 days each year. 

• Unlock 2 days volunteer leave after 12-months. 

Wellbeing Support 

• Access face-to-face and virtual appointments with our in-house GP. 

• Access our in-house CBT therapist. 

• Access our 247 Employee Assistance Programme (EAP) which is provided by Bupa.  

• State-of-the-art on-site gym. 

• Access to our on-site physio. 

Other Perks 

• Save up to 12% on the cost of personal tech through our salary sacrifice scheme. 

• Subsidised bus pass from Manchester City Centre to our ICON office.  

• Up to 50% staff discount on THG brands. 

• On-site staff shop. 

• Access to on-site barber. 

• Know someone who would be perfect for THG? Refer them and get up to £1000 when they pass their probation. 

• Anniversary gifts when you hit 5 and 10 years of service.