Revenues and Benefits Customer Services Officer

Revenues and Benefits Customer Services Officer x2

Location: West Midlands

Hours: Full time

Venn Group are currently working with a Local Authority in the West Midlands who are seeking 2 Revenues and Benefits Customer Services Officers to start at short notice on 6-month contracts. These role are on site 5 days a week, Monday – Friday 8:45am – 5pm.

Main duties of the job:

• Providing excellent customer service by responding to enquiries and resolving issues over the phone
• Handling administrative tasks such as updating customer records, processing payments, and scheduling appointments
• Supporting the continuous improvement of processes and procedures within the service
• Displaying a good understanding of legislation, case law, and council policies related to revenues and benefits
• Using the NEC system

The successful candidates must have experience of using NEC in a Revenues and Benefits role previously

To apply for this role and for more information, please send your updated CV to Jake Simms at or call

Venn Group is an equal opportunities employment business and employment agency and welcomes applications from all candidates.