Revenues & Benefits Systems Officer

Revenues & Benefits Systems Officer in Claremont Park, Esher (KT10), KT10 9SD | Job Switch Ltd Search Search Revenues & Benefits Systems Officer Job Switch Ltd Claremont Park, Esher (KT10), KT10 9SD Contract Published: 5 days ago £21.35 per hour Hybrid Working 2-3 Days working onsite Revenues & Benefits Systems Officer Job Switch Ltd Full-time | 36 hours per week | Monday–Friday | Office-based (review possible part home working after initial month) Revenues & Benefits Systems Officer We are seeking a Benefits professional with significant experience and a strong background in benefit assessment who is ready to progress into a Revenues & Benefits Systems Officer role. This position is ideal for someone who understands the operational side of Benefits and wants to move into a more technical, systems-focused career path. The role centers on maintaining, developing, and improving our Benefits systems, ensuring accuracy, efficiency, and compliance across all processes. You will work closely with operational teams, IT, and external suppliers to support system changes, testing, upgrades, and data quality. Skills & Experience Revenues & Benefits Systems Officer We are looking for someone with: significant Benefits assessment experience (HB/CTR or equivalent) Strong understanding of Benefits legislation, workflows, and operational processes Good working knowledge of Excel (lookups, pivot tables, data manipulation) Familiarity with any of the following is an advantage: QBF SQL CAKE/HBAP Quality Assurance Appeals End-of-Year processes We do not expect you to have all the technical skills from day one. We will invest in training and development for the right candidate who brings strong Benefits knowledge and a willingness to learn. - About the role Revenues & Benefits Systems Officer You will support the Council in the effective and efficient maintenance and development of the Council’s Revenues and Benefits system. The main purpose of the role: Revenues & Benefits Systems Officer You will support the Council in the effective and efficient maintenance and development of the Revenues and Benefits system of the Council (Academy) Specific duties and responsibilities Revenues & Benefits Systems Officer Responsible for providing support for the Academy system of the Council. In particular: Assist the Academy Systems Manager in providing a high-quality service which ensures the Council meets its statutory and legal requirements. Have a high knowledge of the functionality and systems operation of the Academy system to provide advice and support to the Systems Manager (Academy) Ensure the regular information updates are managed in a timely manner and report are produced in accordance with business needs Maintain and support the Academy System to provide a quality system to the council. Draft and update procedure manuals Assist with statutory returns (including subsidy), liaise effectively with the Councils External Auditor. Assist with the testing of new releases and day to day system issues Provide advice to other teams of the Council on Academy functionality, reports and upgrades. Produce ad hoc reports, make system updates and changes. Liaise with colleagues within the Team and the Council to maximise the use and functionality of the system. What’s missing? Revenues & Benefits Systems Officer Our job descriptions cover as much of the role as we can possibly get down in writing, but issues will arise, and we hope and expect that you will understand that and take on-board other tasks from time-to-time, in keeping with your role of course. Your conduct Revenues & Benefits Systems Officer We expect the highest standards of conduct from our employees and at all time you must carry out your duties with integrity and in accordance with the Code of Conduct for employees. Equal opportunities We have a strong commitment to achieving equality of opportunity and expect all employees to implement and promote our policy in their own work. Health and safety We are committed to a healthy and safe working environment and expect all employees to implement and promote its policy in all aspects of their work. Personal and sensitive data You will have regard for the duty of care owed to personal data and sensitive personal data and any other confidential or sensitive information which you access in the course of your employment ensuring adherence to the Data Protection Act and the Council’s Information Security Policy and related guidance. Experience Of working in a busy and demanding systems environment. Recent, regular use of the Academy Benefits I.T. system. Of working with financial information and statistics including using a range of MS Excel functionality Of designing processes and working in accordance with written procedures The ability to prepare manuals covering complex processes and procedures format appropriate to the audience. 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