Reward Operations Advisor

To work as part of a payroll support and HR Administration team responsible for processing of a broad range of payroll-related transactions received from internal stakeholders, whilst adhering to Service Level Agreements.

To provide customer-focused support to UK-based colleagues on the telephone and via email on a broad range of payroll matters.

To provide daily support to internal and external stakeholders to enable the successful running of the payroll from start to finish and to also produce important HR correspondence for internal and external stakeholders, including employment references, Solicitor's reports and mortgage/rental operations.

Key Accountabilities

Process Payroll related transactions from internal stakeholders, such as:

• Detached Duty, Standby, On Call
• Onetime payment submissions
• Memberships, Loans, PASS scheme
• Working Party Subsistence
• P45 / New Starter Declarations
• Settlement Agreements
• Court Orders

Process Time related transactions from internal stakeholders, such as:

• Overtime
• Shift Changes
• Sickness
• Phased Return to Work
• Time Savings Accounts, Salary Offset

Process HR Administration related activities:

• Complete transactions in relation to all HR administration activities, for example references and solicitors' letters
• Provide first level support to all clients on the flexible benefits platform.
• Maintain e-pay tool and provide first line of support when dealing with stakeholder queries
• Produce documents through mail merge for internal mail shots and divisional correspondence
• Manage all aspects of the relationship with the external e-payslip provider

Key Qualities

• Customer focused and results orientated, with a logical approach to completing tasks
• Be able to work using your own initiative and develop effective solutions to problems
• Must be a team player and proactively assist other team members when needed
• Have a strong 'personal branding' and demonstrate a 'can-do' attitude in all areas
• Ability to work under pressure to agreed deadlines
• Work with minimum supervision, self-motivated
• Excellent interpersonal skills, be well organised and have a flexible approach
• Committed to support continuous improvements
• Organisational and planning skills are essential to this role

Experience & Knowledge

• Experience within a payroll environment, with particular focus on payroll data input and handling payroll queries
• Knowledge of PAYE, SMP, SPP, SSP, Student Loans, Pensions and other deductions.
• Experience of a computerised payroll system - SAP would be preferable
• Experience of working in a busy office environment and performing a broad range of administrative duties
• Proven customer service experience both verbal and written
• Excellent skills in the use of Google Applications