Sales Administrator

Our superb client in Bridgend, a leading manufacturing company, are recruiting for an experienced Sales Administrator to join them on a fixed term contract maternity contract for a period of 12 months.

Due to business growth there may be opportunity for extension or permanent contract following this initial period.

Working onsite at the company head office, you will be a key point of contact between customers and the company departments to facilitate the processing of customer orders ensuring customer needs are met.

What you'll be doing:

• Primary point of contact within the sales team for incoming enquires.
• Maintain contact with customers and key accounts by telephone and email, establishing excellent relationships.
• Gather and process information on customer requirements to generate service and parts quotations.
• Update and maintain the quote log and enter data and sales leads into the CRM system.
• Process customer orders through to completion including managing any adjustments.
• Check inventory levels and follow up with purchasing if parts are not available.
• Managing sales returns, processing and monitoring credit sales orders.
• Working with Finance to resolve issues with monies/inventory/shipping.

What we're looking for:

• Strong written and verbal communication skills are essential to engage with internal and external contacts.
• Accuracy and a high level of attention to detail with proven ability to organise multiple tasks and plan own time to meet deadlines.
• A positive attitude and the ability to work effectively both within a team and independently.
• Competent user of Microsoft applications including Word, Excel and Outlook.
• Previous experience in a similar role.

Salary, Benefits & Hours:

• Salary will be between £26,000 - £28,500 depending on experience.
• 37 hours per week; Monday to Thursday 08:30 - 17:00 and Friday 08:30 - 13:30.
• 25 days holiday a year plus bank.
• Pension scheme above statutory rates.
• Generous company performance bonus scheme.
• Friendly, supportive team.