Sales Administrator

Job Title: Customer Services / Sales Administrator
Contract Type: Full-Time or Part Time whilst they recruit permanent, could go temp to perm but only for full time candidates.

Job Purpose

We are seeking a proactive and detail-oriented Customer Services / Sales Administrator to join our team in Brandon, initially on a temp basis whilst they recruit for the role perm. This role is central to ensuring smooth internal operations and delivering outstanding service to our customers. You will support both the sales and customer service teams by managing inquiries, processing orders, and coordinating with internal departments to ensure timely and accurate fulfilment.

Key Responsibilities

• Respond promptly and professionally to customer inquiries via phone, email, and in person.
• Accurately process sales orders, quotations, and invoices using internal systems.
• Maintain and update customer records and CRM databases.
• Liaise with production, logistics, and accounts teams to ensure seamless order fulfilment.
• Provide administrative support to the sales team, including preparing proposals, reports, and presentations.
• Track and follow up on outstanding quotes, orders, and payments.
• Assist in managing stock levels, deliveries, and returns.
• Help resolve customer complaints or issues, escalating when necessary.
• Monitor the sales inbox and allocate tasks or queries accordingly.
• Generate weekly and monthly sales and service reports for management.
• Continuously seek opportunities to improve processes and enhance customer satisfaction.
• Provide reception cover during staff holidays.

Skills and Experience

Essential:

• Proven experience in a customer service, sales support, or administrative role.
• Excellent communication skills, both written and verbal.
• Strong organisational skills with keen attention to detail.
• Proficiency in Microsoft Office (Word, Excel, Outlook); CRM experience is a plus.
• Ability to multitask, prioritise, and meet deadlines.
• Professional, polite, and confident telephone manner.
• Team-oriented with a proactive and positive approach.

Working Hours

• Monday to Friday, 8:00 AM – 5:00 PM
• 30-minute lunch break

For more information about the client or the role please do call the Norwich office of Reed and ask for Andrea Makings or Maxine Ettridge

Please also request Andrea or Maxine on Linkedin