Sales Administrator - Salesforce

Can you keep an active multinational sales team firing on all cylinders, ensuring the "paperwork" gets done? Are you an experienced Salesforce and Pardot/ Account Engagement user, familiar with the sales process of a SaaS solutions provider?

Are you ready for the challenge to keep us ahead of the game as a fast-growing, award-winning, market-leading software company?

We are Preservica, and our active digital preservation solutions are at the razor’s edge of commercial software solutions, addressing the need for smart digital preservation technology. Our award-winning software is used by leading businesses, archives, libraries, museums and government organisations across the globe.

We are world leaders and proud of our achievements – but to stay ahead we need the sharpest proactive administrators on our team and right now we are looking for a Sales Administrator with strong Salesforce and sales administration experience to support our successful UK and US based sales team.

The Role:

This is a 9-12-month fixed-term contract providing maternity cover.

As a sales administrator, you will be the key point of liaison between sales, marketing and finance within the company, taking responsibility for the smooth running of all sales administration. This will include managing and maintaining the integrity of data within our Salesforce and Pardot/ Account Engagement systems. You will also be proactive in monitoring and recording the progress of sales opportunities, including upsales and upgrades, to ensure timely customer invoicing and recording of new licenses and contractual storage/usage fees.

In addition, the role will extend to providing admin support to marketing team initiatives.

This will be a hybrid role where you will be based from our Abingdon UK offices with the option to work sometimes from home.

Key Responsibilities:

• Act as the company focal point for all company sales admin matters
• Maintain and update sales and customer records, including current terms/services agreed
• Proactively manage and ensure customer invoicing is 100% up to date
• Accurately compile monthly sales reports and maintain/update Salesforce.com and Pardot dashboards
• Maintain Salesforce and Pardot databases, including:
• Updating data, data cleansing, & spot checking as necessary
• Writing programs/automations to tag data correctly
• Contact customers by phone or email to resolve queries and obtain missing information
• Receive and process customer orders to Finance department

Required Experience:

• Track record in sales administration is essential; a bachelor's degree in business administration or similar preferred.
• Exceptional interpersonal, customer service, and written and verbal communication skills
• Experience with industry software/SaaS technology environment
• Advanced experience and skills using Salesforce.com and Pardot or similar
• Advanced knowledge of administrative recordkeeping
• Familiarity with sales reports and sales records
• Proficiency with word processing and spreadsheet software

What we offer:

We are an open, progressive employer who values our staff as the heart of our business. As well as a competitive salary and benefits package, our benefits package includes life insurance, private health insurance and a range of other employee benefits.

Preservica is an Equal Opportunities Employer. Come join US!