Sales and Operations Manager

Our client are looking for a dedicated Sales and Operations Manager to oversee their Sales department and ensure they provide the best customer service in the Retail industry. The successful candidate will have excellent communication skills, a positive attitude, and a passion for providing top-notch customer service.

Client Details

This role is within a well-established, medium-sized retail company based in Hove. The organisation takes pride in its welcoming, supportive environment and commitment to employee satisfaction.

Description

• Develop and implement customer service policies and procedures
• Driving sales performance through implementing effective sales strategies
• Handle complex customer complaints and issues
• Provide training and support to team members
• Work closely with other departments to ensure a consistent customer experience
• Analyse customer feedback and purchasing trends
• Drive continuous improvement in the Sales department
• Represent the company at industry events and conferences

Profile

A successful Sales and Operations Manager should have:

• A proven track record in a Sales and Operations Management role within the retail industry
• Exceptional communication and interpersonal skills
• Strong leadership and team management abilities
• Ability to handle stressful situations and remain patient and professional
• Excellent problem-solving skills and a customer-focused approach
• A passion for delivering high-quality customer service

Job Offer

• A competitive salary in the range of £32,000-£35,000
• A supportive work environment in a well-established retail company
• Opportunities for professional development and growth
• An opportunity to make a real impact in the customer service department

If you are a dedicated professional looking for a rewarding role in Sales and Operations Manager in Hove, we encourage you to apply. This is a fantastic opportunity to join a respected retail company and really make a difference.