Sales Support Coordinator

Company : Kate+co

Job Description - Sales Support Coordinator

Job Title: Customer Support Coordinator / Sales Order Processor
Location: Solihull
Pay: £13.00 - £13.50 per hour

I am currently recruiting for a Customer Support Coordinator / Sales Order Processor to join a busy sales office based in Solihull.

This role is central to ensuring a smooth and responsive experience for both our internal teams and external customers. If you enjoy delivering excellent service and thrive in a fast-paced environment, we want to hear from you.

What You'll Do

Process customer orders received by email, phone, or online systems efficiently and accurately
Support customer onboarding for the online portal, ensuring a seamless experience
Manage warranty requests, working to resolve queries in a timely manner
Fulfil literature requests and assist with customer-facing documentation for projects
Collaborate with internal sales teams to provide marketing materials and support
Maintain accurate data handling in line with service level agreements and internal policies
Deliver outstanding customer service across all communication channels
Provide support to team members and cover for other roles when needed
Follow all company processes related to data security, health and safety, and quality standards

What We’re Looking ForEssential Skills & Experience:

Proven customer service or sales support experience
Ability to manage multiple priorities with strong attention to detail
Confident communicator with a proactive, problem-solving approach
Proficient in Microsoft Office (Excel, Word, PowerPoint)
Familiarity with Salesforce CRM or similar systems

Desirable:

Experience across business functions related to customer support
Comfortable working in a collaborative, team-oriented environment

What’s in It for You

Supportive Culture – Work alongside a team that values collaboration and communication
Learning Opportunities – Ongoing training and professional development
Employee Benefits – Competitive salary, pension, and wellbeing initiatives
Impactful Role – Directly influence customer satisfaction and business performance

How to Apply

To apply, call Michael at KC Group on or email your CV to

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Sales Support Coordinator

Job Description - Sales Support Coordinator

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