Sales Support Team Leader

Sales Support Team Leader -£30,773 + OTE £9,000 + Benefits
Location: Newcastle | 12 Months Fixed term, Full-Time

Are you an experienced team leader who thrives in a fast-paced, people-first environment? Do you have a passion for driving performance while keeping the customer experience front and centre? If so, this could be your next role.

Working for a tech business that is changing the way people manage their household bills—by bundling them into one simple monthly payment. Less admin, less hassle, and a better experience all round. Fantastic culture too—recently scored a 9.3/10 for recommendation as a great place to work!

As Sales Support Team Leader, you’ll be responsible for leading a team of 7-10, driving both performance and process improvements. You’ll spend roughly 70% of your time focused on leadership and 30% managing your own workload—covering everything from utility registrations to frontline customer service.

What you'll be doing:

• Leading your team to deliver exceptional service across both B2B and B2C customer bases
• Managing daily performance, KPIs, and task allocation
• Coaching, training, and developing your team, from onboarding through to ongoing 1:1s
• Holding team meetings, leading on updates and training initiatives
• Owning rota management, return-to-work processes, and QA
• Improving internal processes to increase efficiency and drive results
• Collaborating with stakeholders across departments to support business growth
• Creating training documents and maintaining CRM records to a high standard
• Providing frontline support for escalated queries and customer challenges

About you:

• Previous experience in a team leader or supervisory role
• Excellent communicator with strong written and verbal skills
• Confident decision-maker who thrives on accountability
• Highly organised, able to prioritise and multitask effectively
• Comfortable using data to analyse team performance and identify improvements
• Resilient, empathetic, and solutions-focused
• Skilled in managing people and driving continuous improvement

What you’ll get from us:

• £30,773 base salary + up to £9,000 OTE
• Annual salary uplift every April
• 25 days holiday + bank holidays, with the option to buy/sell 5 days
• Up to £1500 towards learning and development directly benefiting your role
• Access to private GP and counselling services through health benefits
• Enhanced pension after 3 years
• Discounted travel options and cycle to work scheme
• Paid volunteering day and regular opportunities to support local charities

Working hours:
Monday to Friday 9am-5pm / 10am-6pm (rotating)
1 in 4 Saturdays (subject to business needs)

Sound like a fit? Apply now via the link - we’d love to hear from you!