SC Cleared IT Engineer

We are recruiting for an SC Cleared IT Engineer for a leading IT Service provider based on site in Redhill.

Overview of role.
Onsite support is a client facing resolver group. The role involves working with the users face to face to fix hardware issues,
or software issues where the service desk are unable to assist.
Working on tickets assigned by Helpdesk/Level 2 / Self-service tickets ranging from fixing users’ hardware, correcting cabling faults,
replacing users iPhones (as and when requested by Telephony team) and software re-builds.
We are also involved in moving users around buildings and even between sites. This can range from a single user to over 50.
This commonly involves out of hours assistance.

Responsibilities
Prioritise and co-ordinate own and others work schedules to ensure that business and customer needs are met and deadlines are adhered to.
Able to communicate on complex issue to meet business and customer requirements to avoid escalations.
Act in accordance with  company Information Security Policies and report any potential or actual Security events or other Security risks to the organisation.
Advising and providing support to customers to satisfactorily resolve queries and escalating where appropriate.
Proven track record of working in a team environment.
Be flexible and adaptable to changing business needs and comply with any reasonable management requests.
Ticket queue management and ownership
Maintain knowledge and ensure scheduling best practices are adhered to.
Contacting users to arrange appointments, updating tickets and ensuring we deliver to our contractual SLA.
The onsite engineer’s responsible to prep IT kit for new starters / leavers and installation of equipment at desks.
The helpdesk is first point of contact and point of escalation for all technical support.

This is an umbrella contract, the role is Inside IR35