Scheduling Administrator

I'm excited to be working with a key client who is looking for a proactive and detail-oriented Scheduling Administrator to support a key services contract on a temporary basis. This role is ideal for someone with strong coordination skills, excellent communication abilities, and a methodical approach to managing appointments and service requests.

Key Responsibilities:

• Manage non-standard booking requests received via SharePoint and a shared inbox, ensuring all actions are completed within agreed Client SLA timelines.
• Handle inbound calls from the client to support booking queries and service updates.
• Accurately book appointments into the scheduling system, ensuring all data is correctly logged and up to date.
• Liaise with Capacity Managers to ensure appointments are scheduled within agreed quota settings.
• Coordinate with Field Engineers to confirm the availability of specialist skills, tools, or access requirements for specific jobs.
• Maintain clear and professional communication with internal teams and external stakeholders to ensure smooth service delivery.

Ideal Candidate Profile:

• Previous experience in scheduling, coordination, or administrative support, ideally within infrastructure, facilities, or field service environments.
• Confident using SharePoint, shared inboxes, and scheduling systems.
• Strong organisational skills and the ability to manage multiple tasks under pressure.
• Excellent communication skills, both written and verbal.
• A team player with a proactive attitude and a commitment to delivering high-quality service.

This is a temporary position expected to last until the end of October. This role is full-time, and the hours are 8am-5pm.

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
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