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Scrum Master

Job Description - Scrum Master

Delivery Lead/Scrum Master
Inside IR35 Contract - 6 months
Hybrid in Berkshire, Hampshire or Scotland
Up to £650pd


We are seeking an experienced Scrum Master/Delivery Lead to oversee the successful delivery of contact centre projects leveraging Oracle CX or Genesys platforms within an Agile framework. This role requires a dynamic leader with a proven track record in managing end-to-end delivery, stakeholder engagement, and team coordination in a fast-paced environment.

Key Responsibilities:

  • Lead cross-functional teams to deliver projects on time, within scope, and budget.
  • Collaborate with stakeholders to define requirements, deliverables, and success metrics.
  • Foster a high-performing Agile environment, promoting collaboration and adaptability.
  • Identify and mitigate risks to ensure seamless project delivery.
  • Provide clear and concise updates to stakeholders and leadership teams.


Required Skills and Experience:

  • Proven experience as a Scrum Master/Delivery Lead in Agile environments.
  • Strong expertise in implementation of CRM platform involving Oracle CX, Genesys or other Contact Centre platforms.
  • Experience leading Agile change
  • Certification in Agile methodologies (Scrum Master, SAFe, etc.) is highly desirable.

Please apply NOW for immediate consideration!

Carbon60, Lorien & SRG - The Impellam Group STEM Portfolio are acting as an Employment Business in relation to this vacancy.

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