Selective Licensing Applications Officer - Local Authority

Are you detail-oriented, customer-focused, and passionate about making a difference in your community?

Location: Oxford - Local Authority

Full-Time: Monday–Thursday 08:30–17:00, Friday 08:30–16:30

hourly rate: £13.12 PAYE

Join the dedicated Selective Licensing Team and help ensure housing standards are met across the council. We’re looking for a proactive and reliable individual to process licensing applications and deliver excellent service to our residents and landlords.

What You’ll Be Doing

• Accurately input and review data to process Selective Licensing applications
• Handle inbound and outbound calls to support applicants
• Collaborate with colleagues to ensure consistent phone and email coverage
• Meet performance and quality targets through efficient and accurate processing
• Resolve queries from internal and external stakeholders
• Embrace feedback and contribute to continuous improvement
• Uphold confidentiality and champion equality, diversity, and inclusion

What We’re Looking For

• Strong attention to detail and data accuracy
• Excellent communication and customer service skills
• Ability to manage time and prioritise tasks effectively
• A team player with a positive, can-do attitude
• Comfortable using IT systems and learning new processes
• Committed to fairness, accessibility, and safe working practices

Ready to apply?

Submit your application today and be part of a team that values integrity, service, and community impact.

or contact Muzna Naqvi at Reed Reading Office