Senior Claims Handler / Insurance Officer

??Location: West Midlands
??Contract Type: 6 months

Hays is proud to be partnering with a respected public sector organisation to recruit a Senior Claims Handler. This is a key opportunity to join a growing and evolving team in a pivotal role that blends hands-on claims management with leadership responsibilities and strategic support for the organisation's insurance programme. As Senior Claims Handler, you will manage a personal caseload of complex claims-primarily personal injury and third-party property claims under Public and Employers Liability. In addition, you will play a vital role in supporting the Insurance Manager with the administration, renewal, and ongoing development of the insurance programme, while also deputising when required.

Key Responsibilities

• Handle a personal caseload of liability claims, including those received via the Claims Portal and traditional channels.
• Monitor and control claim-related costs and ensure compliance with civil procedures and relevant legislation
• Provide expert guidance to team members on liability and defence decisions
• Assist with the procurement, renewal, and day-to-day administration of the

Insurance Programme.

• Respond to insurance queries from directorates and liaise with insurers and brokers.
• Maintain and update the electronic claims handling system.
• Act as the first point of contact for legal representatives and internal stakeholders.
• Stay up to date with legal and procedural developments in insurance and claims handling.

About YouWe're looking for someone with:

• Proven experience in handling public and employer liability claims.
• Experience of working in a public sector environment
• Strong knowledge of civil procedures and insurance legislation.
• Excellent communication and negotiation skills.
• Confidence in working with legal professionals and attending court.

This is a fantastic opportunity for a seasoned Insurance professional to make a real impact in a high-profile public sector organisation. If you are ready to take on your next role, please send your updated CV.

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