Senior Client Services Officer

Senior Client Services Officer (Housing - Maternity Cover)

North West Housing Services is a leading provider of housing management, maintenance, property investment and finance services to housing co-operatives, small housing associations and leaseholders. We are based in Liverpool and operate throughout the North West of England.

Salary & Benefits:

• Salary £41,448 per annum plus essential car user allowance £2010 (pay award pending)
• 30 days leave (includes three concessionary days at Christmas), flat rate bonus performance reward scheme, enhanced defined contribution pension scheme (8.5% employers’ contribution) and employee health cover

This is a fixed term contract for 9 months, with the possibility of an extension if required.

We are looking for a dynamic, enthusiastic, and customer-focused person to be part of our team based in our Devonshire Road office in Liverpool.

Reporting to the Client Services Manager, you will play a key role in delivering high quality housing services to our members. Your responsibilities will include:

• Delivery of housing management services including lettings, rent arrears control, void control, and tenancy management
• Management and supervision of staff
• Working closely with member organisations to maintain positive relationships and build trust
• Providing administrative support and guidance to our member organisations
• Production of reports for members committee meetings
• Attendance at members evening and daytime committee meetings

This is a challenging and demanding role offering an excellent opportunity to join an established, hardworking team, dedicated to providing high quality, professional services to our members.

Essential Qualities include:

• Minimum of 12 months’ experience providing housing management services
• Managing projects and complex casework
• Management or supervision of staff
• Good standard of general education, literacy, and numeracy
• Good written and oral communication skills
• Knowledge of housing legislation and good practice
• Ability to produce high quality reports
• Ability to work under pressure and meet deadlines
• Good IT skills
• Commitment to high standards of service delivery

We are a learning organisation and will support staff undertaking relevant professional qualifications.

Applicants must have a full driving licence and the use of a car.

How to Apply

If you would like to apply, please submit an up-to-date CV and covering letter to the link provided by 3pm on Monday 24 March 2025. Once you apply, you will then receive an email with the detailed JD & Person Specifications which will help you construct your covering letter.

Your covering letter should be no more than two pages long, explaining why you wish to be considered for the position and state how you will use your skills and experience to fulfil this role.

Dates of interviews will be confirmed to shortlisted candidates. If you have not been contacted by Wednesday 26 March 2025, please assume that you have not been shortlisted for interview.

We are committed to equality and diversity and welcome applications from all sections of the community.

No Agencies pls!