Senior Client Support Administrator

Job Title: Senior Client Support Administrator
Location: Park Central, Birmingham
Contract Type: Temporary
Hourly Pay Rate: £14.02
Start Date: August 2025

Are you a dynamic, detail-oriented individual with a passion for client support? Lloyds Banking Group, a leading player in the Financial Institution & Insurance sector, is seeking enthusiastic Senior Client Support Assistants to join their vibrant team in Birmingham. This is your opportunity to make a difference in a fast-paced environment while developing your career!

Role Overview:
As a Senior Client Support Assistant, you will be an essential part of our Global Payments team. You will have the chance to work within two key areas: the Correspondence Team Investigations and Payment Processing. Your role will involve handling client queries, investigating payment issues, and ensuring seamless communication with external stakeholders.

Key Responsibilities:

• Respond to client inquiries regarding payments and related services.
• Investigate and resolve payment discrepancies with precision.
• Collaborate with banks and stakeholders via email to ensure timely resolution of queries.
• utilise Microsoft Excel and other software for data input and analysis.
• Maintain a high standard of accuracy and attention to detail in all tasks.

What We're Looking For:

• Strong data-driven mindset and computer literacy.
• Proficiency in Microsoft Office, particularly Excel and Word.
• Experience in handling payment processing and client queries.
• Excellent communication skills, both written and verbal.
• Ability to work collaboratively in a hybrid environment.

Working Hours:

• Monday to Friday, with 7-hour shifts between 8 am and 6 pm.

Location & Accessibility:

• Office located in Central, Birmingham, just a few minutes from Birmingham New Street and Snow Hill Train Station
• Enjoy a modern workspace featuring a gym, treadmill desks, and an open terrace!

Training & Development:

• Engage in a comprehensive 6-week training period in the office, including side-by-side training and shadowing experienced team members.

Vetting Process:

• Full vetting will be required (typically takes 3+ weeks).

Ready to embark on an exciting new journey? If you are driven, detail-oriented, and passionate about delivering exceptional client support, we want to hear from you!

Apply now to join a fantastic team and take your career to the next level!

Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

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