Senior Consultant, Digital Op Model, Process Improvement, Belfast or Derry, Londonderry

The opportunity

This is your chance to join a team that’s transforming how businesses connect with their customers. At EY, our Customer Transformation team helps clients reimagine their customer-facing functions through digital innovation, user-centric design, and agile delivery. You’ll work on exciting projects that shape customer experiences and drive sustainable growth.

Your key responsibilities

• You’ll support the full lifecycle of customer technology projects—from research and business case development to delivery and implementation.


• You’ll gather and prioritise requirements, facilitate workshops, and collaborate with cross-functional teams to deliver customer-centred solutions.


• You’ll also support CRM and omnichannel transformation projects, using data to create personalised customer experiences.

Skills and attributes for success

• You’re analytical, detail-oriented, and a strong communicator.


• You’re comfortable working with CRM platforms like Salesforce or Microsoft Dynamics and tools like Microsoft Visio or Azure.


• You thrive in agile environments and enjoy collaborating with diverse teams.


• Your focus is always on delivering value and enhancing customer experience.

Ideally, you’ll also have

• Experience with Lean, Six Sigma, and agile methodologies.


• Familiarity with Martech, CPQ, and emerging technologies.


• Experience as a Product Owner or Scrum Master is a plus.

What we look for

• We’re looking for someone who’s curious, adaptable, and purpose-driven.


• You bring a collaborative mindset and a passion for innovation.


• You’re ready to make an impact and help shape the future of customer transformation.

Inclusion & Diversity

We hold a collective commitment to foster an environment where all differences are valued and respected, practices are equitable and everyone experiences a sense of belonging: Inclusion, diversity, and equity are part of who we are at EY. We believe that the highest-performing teams maximize the power of different perspectives and backgrounds. These teams are both diverse and inclusive and are willing to invite and learn from other perspectives. Our ability to include various viewpoints into our mindsets, behaviours and operations is fundamental to driving innovation, building strong relationships, and delivering the best solutions for our clients.

We recognise the strength that comes from having a diverse workforce and building a culture where we support all our people to achieve their potential. You’ll be embraced for who you are and empowered to use your voice to help others find theirs.

As an equal opportunities’ employer, we welcome applications from people of all backgrounds. Reasonable accommodations are offered at every stage of our recruitment process.

Are you ready to shape your future with confidence? Apply today.