Senior Content Designer (12-Month Fixed-Term Contract)

We're looking for a Senior Content Designer to join our team on a 12-month fixed-term contract, covering a period of maternity leave. This role focuses on leading clear and engaging product content experiences for our global business customers, Trustpilot Business. This position involves collaboration with several teams, requiring the candidate to prioritize and manage various timelines effectively.

But what about you? You enjoy using language to create impactful experiences for customers. Your previous projects have directly supported high-level business goals, including increasing revenue and adoption rates. You find fulfillment in creating experiments that align with major organizational goals, and you quickly assimilate and articulate complicated technical details.

This role is for you if you have impressive experience working on a UX or product-led team.

What you’ll do

• Design, write, and edit compelling in-product content that helps our users and provides data-driven results for Trustpilot. This includes product flows, interface language, product names, navigational content, terminology, and other relevant product content


• Shape product narratives, along with squad direction and strategy, by building influence with product peers and developing documentation


• Build on and lead B2B product content strategy and design regular tests that either confirm or grow beyond this


• Apply strategic thinking to the product, whether it’s defining UX guidance, conducting audits of content experiences, or creating new information architecture


• Drive the conversation around AI, whether that be applying AI-processes to existing workflows, or designing prompts and prompt libraries for new features and products


• Offer and receive feedback from your UX design peers by building the best products, as well as running your own content crits with other content designers


• Create or contribute to design sessions, wireframes, and high-fidelity design mocks in Figma


• Collaborate daily with stakeholders across disciplines, including engineering, product design, research, product marketing, and data analytics


• Consistently recognize, rank, and engage with the most significant projects within B2B.

What you’ll need

• Impressive experience in content design and/or UX writing


• Examples of content that have seen tangible business results or have been used to drive decisions in a squad


• Remarkable capabilities in communication, presentation, and collaborating with diverse individuals, especially in English


• High level of familiarity with UX design tools, such as Figma


• Demonstrated experience of leading projects in areas with a large amount of ambiguity and stakeholder input


• Experience in the UK government’s digital teams is a plus


• Experience writing and designing for business customers and audiences in the UK and US is a plus. 

What's in it for you

• A range of flexible working options to dedicate time to what matters to you


• Competitive compensation package + bonus


• 25 days holiday per year, increasing to 28 days after 2 years of employment 


• Two (paid) volunteering days a year to spend your time giving back to the causes that matter to you and your community


• Rich learning and development opportunities are supported through the Trustpilot Academy and Blinkist


• Pension and life insurance


• Health cash plan, online GP, 24/7, Employee Assistance Plan


• Full access to Headspace, a popular mindfulness app to promote positive mental health


• Paid parental leave


• Season ticket loan and a cycle-to-work scheme


• Central office location complete with table tennis, a gaming corner, coffee bars and all the snacks and refreshments you can ask for


• Regular opportunities to connect and get to know your fellow Trusties, including company-wide celebrations and events, ERG activities, and team socials.


• Access to over 4,000 deals and discounts on things like travel, electronics, fashion, fitness, cinema discounts, and more.


• Independent financial advice and free standard professional mortgage broker advice


• Talent acceleration programs: Fast-track your career with our tailored development programs designed to support growth at whatever stage of your career

Still not sure?

We want to be a part of creating a more diverse, equitable, and inclusive world of work for all. We’re excited to hear about your experiences along with how you will contribute to our working culture. Even if you don’t feel you meet all the requirements, we'd still really like to hear from you!