Senior Customer Care Specialist

Job Title: Senior Customer Care Specialist

Location: Deeside

Contract: 12 Months / Hybrid 2 days onsite

Hours: 35 Hours

Rates: £134.62 per day

Duties and Responsibilities

• To ensure all orders are placed & validated accurately within the order cut off time.
• The scope of the role is Order Management, Customer contact, liaison with 3PL's and Market functions and Customer Masterdata.
• EDI order maintenance & management, reviewing EDI blocked orders, Customer portals & catalogues.
• Creating Backorder & Delivery Notification Reports.
• Email inbox management, responding quickly and efficiently to queries and requests.
• Daily Order Checks to ensure order blocks are maintained and updated to avoid delays
• Responding to customer telephone calls, ensuring customer queries are answered as efficiently as possible.
• Measures of success in the role will by clear objectives and KPI reports to support daily activity and performance measurement.

Experience and Qualifications

• Demonstrates a sense of urgency in respect of ensuring work is completed quickly and accurately.
• Strong communication skills both oral and written ensuring desired outcomes are understood and achieved
• Has good interpersonal skills, able to deal at all levels, develops relationships within the organizational structure to assist in goal achievement
• Ensure all work is completed within required deadlines and all audit reporting is actioned
• Coordinate and assist with audit requirements
• Must be proficient in standard software applications including Microsoft Outlook and advanced excel skills and to have a complete understanding of Sales and Distribution modules of SAP
• Demonstrate sufficient knowledge of internal/external processes and procedures to troubleshoot and correct problems

Qualifications/Education:

• Proven experience of Customer Service and order entry
• Ability to communicate at all levels within the organisation
• Proven data analysing skills and an ability to translate tasks into action plans and deliver to timelines.
• Experience and knowledge of SAP/ESKER (preferable)
• Proven experience in Customer/Distribution preferably in a Health Care Environment
• Strong motivational skills
• Competent in using Excel/Word
• Proficient communicator both written and verbal
• Able to operate in a Team environment.

Language:

• Speaking: English* French and/or Dutch

• Writing/Reading: English * French and/or Dutch

*additional languages as required

Carbon60, Lorien & SRG - The Impellam Group STEM Portfolio are acting as an Employment Business in relation to this vacancy.