Senior Housing Officer

We have an exciting opportunity to recruit a Senior Housing Officer on a FTC for a minimum of 11 months in Liverpool. This is a full-time, office based role, with a requirement to work outside office hours on occasion for evening meetings, with also a requirement to participate in an Out of Hours duty rota once in every 5 weeks.

We're looking for an enthusiastic, dynamic and customer-focused individual to join the team and you'll be directly managing 3 staff members, so a degree of experience in line management is essential for the role. You will also require a driving licence with access to your own vehicle, with valid business insurance.

Your new role

• Delivery of housing management services across a small patch, including lettings, rent arrears control, voids and tenancy management.
• Overseeing Complaints Handling Code and submission & monitoring of annual performance reports
• Preparing reports for resident committees, attending resident meetings and providing administrative support
• Assisting with the development and implementation of improvement plans for the service
• Working closely with colleagues, stakeholders and other teams to maintain and build positive relationships
• Carrying out project work as required on behalf of the Directors/Chief Exec

What you'll need to succeed

• A minimum of 12 months' housing management experience with line management responsibilities
• Strong knowledge and understanding of housing legislation and good practice including the Complaints Handling Code
• Ability to work under pressure and meet deadlines
• Managing projects and complex casework
• Able to attend evening meetings, work an on call rota and work from office 5 x days per week
• Driving licence with access to own vehicle and valid business insurance

What you'll get in return

• An 11 month FTC with possibility of extension if required
• Competitive salary with car allowance and on call allowance
• Support with undertaking relevant professional qualifications

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

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