Senior Housing Officer

? Job Advert – Senior Housing Officer
Job Title: Senior Housing Officer
Location: Totnes / Tavistock (with Agile Working)
Contract: Temporary – 6 Months
Hours: Full-Time
Salary: £20.73 LTD - £16.65 PAYE.
Start Date: ASAP
Role Summary:
We are currently recruiting for a Senior Housing Officer to join a proactive Housing team serving the Totnes and Tavistock areas. This 6-month temporary role focuses on managing complex homelessness and housing needs cases while also supporting the development of the wider housing options team.
You will provide in-depth housing advice, make formal homelessness decisions on behalf of the Council, and represent the authority at multi-agency meetings. This is an excellent opportunity for someone with a solid understanding of the Homelessness Reduction Act and strong casework skills to make a real difference.
Key Responsibilities:

• Act as a senior caseworker for households approaching as homeless or at risk of homelessness.
• Make decisions under the Housing Act 1996 (as amended) and Homelessness Reduction Act 2017.
• Handle complex cases and assess homelessness referrals from other local authorities.
• Provide housing advice including advocacy, mediation, and referrals to specialist agencies.
• Liaise with statutory services and attend safeguarding and child protection meetings.
• Maintain accurate records, draft clear reports, and contribute to team development.
• Promote digital access to services and ensure compliance with GDPR and safeguarding policies.

Requirements:

• Educated to A-level or equivalent experience in housing or homelessness casework.
• Excellent working knowledge of homelessness legislation and tenancy law.
• Experience working with complex and vulnerable client groups.
• Ability to manage high-volume casework and make robust legal decisions.
• IT-literate, with strong written and verbal communication skills.
• Able to work flexibly, including occasional out-of-hours work.
• A positive, empathetic and proactive approach with a strong sense of accountability.

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