Senior Procurement Manager

Job Title: Senior Procurement Manager - CSG

Duration: 6 Months

Location: Osterley (Hybrid)

Interview Process: 2 rounds

Job Description

As a Senior Procurement Manager, you will leverage the depth and breadth of your industry expertise to establish and drive the strategic direction for all outsourced contact centre providers across the clients UK & Ireland region.

The role will involve cross-functional partnerships across Europe, leveraging our global scale to drive optimal commercials, supplier partnerships, innovation, and establish deals that meet the long-term business strategy.

What you’ll do:

- Lead the delivery of large, complex agreements that form part of the UK&I CSG/Contact Centre landscape.

- Engage with client Group wider team to deliver the wider company Group targets.

- Come up with your own ideas on how client can best leverage our partners to become more efficient and drive cost reductions.

- Manage source to contract process for services in this area.

- Lead on negotiations with new and incumbent vendors

- Analyse 3rd party spend of unaddressed areas, identify saving opportunities, and develop sourcing strategies to address.

- Support development and implementation of structured stakeholder management and supplier relationship management (e.g., balanced scorecards, review mechanism)

- work closely with Procurement and business colleagues across the wider Group, including teams in Italy, Germany, and the US

- Leverage a deep understanding of the factors, dynamics, and challenges across the category to structure, establish, and drive category strategies that leverage our global scale and skills across company. This experience will enable you to lead associated category initiatives (such as RFx), including understanding and communicating industry trends, selecting vendors and driving associated negotiations at the most senior level both internally and externally, and executing optimal contracts.

- Develop and manage an ecosystem of strategic suppliers to achieve optimal partnerships to drive and deliver tangible results.

- Mitigate risks associated with the current market and trends.

- Deliver defined savings targets and cost transformation programs across all spend categories under management, leveraging synergy opportunities across the wider organization with a vigor-ous approach towards TCO. Work closely and proactively with the business to identify new savings opportunities and efficiencies across managed spend. Drive standardized and centralized reporting (e.g. pricing, volumes, spend, savings, contracts, quarterly business reviews, etc.), sup-port relevant category initiatives and coordinate with key stakeholders to drive global contracting across company.

- Have the ability to interface and influence across categories and companies. Build, maintain, and influence stakeholder relationships across company to ensure clear alignment between procurement and wider business planning.