Senior Registrations Executive

Senior Registrations Executive

Background

The United Grand Lodge of England are seeking a Senior Registrations Executive on full-time basis to work closely with the Finance & Registrations Manager and CFO to create a cohesive and efficient Registration team, streamlining workflows, addressing bottlenecks and working to make the Membership registration experience as seamless as possible, while still maintaining requirements, standards and controls.

Background UGLE is the governing body of Freemasonry in England, Wales, the Channel Islands, the Isles of Man consisting of 48 Provinces roughly based on the old county boundaries and 32 Districts overseas. English Freemasonry is a membership organisation of 175,000 people meeting in more than 7,000 Lodges across the globe. Membership is open to any man over the age of 18 irrespective of their background, race or religion, with students also able to join one of 87 University Scheme Lodges. The largest Province in UGLE is Metropolitan in London with many Lodges meeting at Freemasons Hall in Covent Garden which also serves as the Headquarters for English Freemasonry worldwide.

Freemasons’ Hall is a unique art deco building which can date its origins back to 1769 when Freemasons first started meeting at this site. The current building was completed in 1933 as a memorial to those who died in the Great War. It houses 22 meeting rooms including some unique spaces regularly used for major international events and as film locations. The Hall itself provides a magnificent meeting place for UK and international masonic lodges. It is open to both Freemasons and the general public who are provided with both self-guided audio tours as well as guided tours of the facilities. The Museum of Freemasonry with one of the finest collections of masonic artefacts and archives in the world, is housed within the building. The United Grand Lodge of England is an equal opportunities employer.
Key Responsibilities

Contribute to the generation, automation and production of robust and accurate suite of reports covering KPI/SLA in relation to Registration and Member status, in conjunction with the F&R Manager

To work with the F&R Manager to move forward with solutions both digital or otherwise to allow the best possible Member experience, including appropriate documentation and training of those new processes within the team

To function as a first point of contact in relation to Member/Masonic queries from the team members to assist with knowledge sharing and best practices

Work together to co-ordinate and plan team resources on the input to and UAT of the iterative phases of the new Portal Registration platform or other process deployments, while still maintaining the SLA required from the business as usual.

To work collaboratively with the F&R Manager to build a resourceful well-rounded team that work together with trust and engagement, cultivating a “customer service” mentality and delivery to the highest standards.

Maintain and develop visual workflows and training documentation in a well-ordered Share point folder for new starters and/or refresher training, including the end-to-end journey

Become (and help others in the team to become), a valuable resource to our members and the organization in general, regarding membership interaction; by business partnering across departments to aid with new initiatives, provide up to date member status and address or highlight any issues that hinder the registration process.

Support Finance with the audit requests and provide evidence as directed by the F&R Manager

Help to continually review, document, and improve robust internal controls.

Ensure compliance with UGLE organizational policies for staff and the standards and rules dictated within the Book of Constitutions

Any other ad-hoc duties as required.

Skills and Attributes

The following are essential:


Excellent written and verbal communication skills
Ability to work collaboratively with colleagues and build strong relationships
Proficient in typing with speed and accuracy
High attention to detail
Effective time management

Hours of work

Full time (35 hours per week) Monday to Friday – Office based (Covent Garden)
Salary and Benefits

Competitive salary plus the following benefits package:

Private medical cover

Pension (3.5% employee & 9% employer contributions – increasing to 12%)

Free Life Assurance

Holiday (25 days)

Interest free season ticket loan

Gym membership (subsidised)

Pirkx Wellbeing Platform (Inclusive of Employee Assistance Programme)
Application details:

To apply please send your CV and covering letter to: Rosey Hogan – HR Officer - United Grand Lodge of England via email to [email protected]

CVs received without a covering letter will not be considered.
Closing date for applications:                    Thursday 18^th June 2026 (5pm)