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Senior Reporting Specialist

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Job Description - Senior Reporting Specialist

Job description:
The Reporting Analyst is responsible for ensuring that all governance, operational, and ad-hoc reporting requirements are delivered to the highest quality, through effective collation and analysis of data, and creation of concise and effective Management Information.

Key Responsibilities:
  • Manage the generation of reports using data provided externally and internally and develop supporting processes in line with other internal processes
  • Manage stakeholder engagement ensuring their reporting and information needs are met by creating new reports and dashboards as agreed, meeting any ad-hoc information requests
  • Review and quality check automated reports, identify any risks and issues and raise appropriately
  • Conduct trend analysis on performance to proactively identify problems and areas for improvements to both behaviour and service, and ensure they are driven through to completion

Person Specification
Essential:
  • Proactive in gathering, evaluating and analysing information and evidence from a range of sources to support strategic change 
  • Have an open-minded, scientific, sceptical approach to determining causes of failures and poor performance 
  • Ability to seamlessly integrate with existing 3rd-party supplier relationships
  • Communication skills – effective in gathering reporting requirement and communicating outcomes to technical and non-technical users.
  • A high degree of familiarity and knowledge of MS Excel and the Office suite. This includes Power Bi (at least lower intermediate level) 
  • A working knowledge of reporting functionality within ServiceNow, including basic knowledge of Performance Analytics module 
  • Ability to ‘dot walk’ within ServiceNow native reporting environment, create dashboard and share them with users.
  • A high-level understanding of operational processes such as ITIL and modern digital support teams
  • Familiarity with Agile methodology and appreciation for iterative, continuous improvement 
Desirable:
  • Understanding of organisational change and business process change 
  • Insight into best practices around operational exercising and situational testing 
  • Knowledge of the IT and technology market, particularly key suppliers 
 The role requires a SC cleared eligible candidate.
Original job Senior Reporting Specialist posted on GrabJobs ©. To flag any issues with this job please use the Report Job button on GrabJobs.
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