Senior Service Desk Analyst

Senior Service Desk Analyst

£150-£175 per day (umbrella)

3-6 month contract

Leicestershire

Our client is seeking a Senior ICT Service Desk Analyst to provide professional, efficient, and responsive technical ICT support services. This role offers the opportunity to work with a collaborative team whilst delivering excellent customer service through various communication channels.

Main Purpose

Our client's team needs a dedicated professional to provide first and second-line technical support across all end-point devices. You'll support their team to deliver efficient day-to-day operations within agreed Service Level Agreements whilst managing expectations of partners and stakeholders.

Key Responsibilities

• Support, maintain and develop our client's ICT end point devices including computers, laptops, tablets, and smartphones
• Provide professional first and second-line technical expertise to end users and ICT colleagues
• Deliver excellent customer services using telephone, face to face, email, video, and instant messaging
• Work within agreed ISO/ITIL/Service Desk Institute management processes including Service Level, Incident, Problem, Change, Capacity, Configuration and Release management
• Procure ICT hardware, software and services whilst ensuring software licensing compliance
• Create high quality documentation with supporting evidence and actions
• Install, configure, roll-out, support and maintain ICT hardware, software and systems
• Manage a large estate of mobile devices across multiple platforms

Essential Skills & Experience

• Demonstrable technical ICT skills to a good first/second line level
• Experience of delivering excellent customer services in an ICT support environment
• Self-motivated, independent team worker with excellent communication and organisation skills
• Experience of working in an ICT environment
• Knowledge and understanding of peripheral devices
• Knowledge and understanding of smartphone and tablet devices across iOS, Android, and Windows platforms

James Andrews is acting as an employment agency and business in relation to this role.

At James Andrews Recruitment Solutions we try to respond to all applications personally, however, due to the high volume of applications this is not always possible. If you have not heard back from us within 72 hours, please assume that your application has been unsuccessful on this occasion.

Don't forget our recommendation scheme: Recommend a friend or colleague to us and receive up to £100 each once they have completed 20 days in a role via James Andrews! Terms and conditions apply, contact us for details.