Senior Specialist Officer Disrepair

Job Title: Senior Specialist Officer (Disrepair)

Location: Local authority based in Croydon

Hourly rate: £21.72 PAYE/ £28.68 Umbrella

Contract Length: 3-month contract (possibility of extension)

Working Pattern: Full Time, Monday - Friday, 36 hours- Hybrid working available

ASAP Start

Role Purpose:

The role will provide key support in the operational progression of Awaab's Law which will come into force in October 2025 and ensure all emergency hazards are repaired and actioned within 24 hours of notification. In this role you will manage a small team to provide proactive and reactive administrative support to the disrepair team, repairs partner's customer services, back office and operational staff.

Job Duties:

• To act as key liaison point for disrepair queries and support the Disrepair manager in providing the 'expert' link and back-office support to other repairs staff and to the other housing sections.
• To act as a liaison between front line and back-office services for the repairs partner and other Council departments, to ensure effective communication and efficient responses to customer queries.
• To meet all deadlines for reports and attend internal and external meetings as requested
• Supervising and co-ordinating the work of the disrepair services officer and repairs technical administration officer.
• Deliver one to ones, team meetings and weekly huddles, ensure team are support via well being discussions and clear target setting and performance management tracking
• To self-manage to achieve targets and objectives for role and work to engage all stakeholders via all forms of communication
• To develop daily work demand disciplines to ensure effective management to time quality and cost

Person Specification: The ideal candidate must have:

• An understanding of the Disrepair Protocol
• A sound knowledge and understanding of building and health and safety at work legislation.
• Experience of property maintenance work, preferably gained within housing, that has included undertaking, managing contracts and performance, property inspection, diagnosing common property defects and supervising the work of construction contractors and consultants.
• A track record in delivering legal disrepair claims

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