Service Administrator

 

Reed Crawley is exclusively partnered with a key client based in Horsham seeking a Service Administrator to join a busy team and provide essential support to their service department. The successful candidate will be responsible for managing service records, coordinating with technicians, and ensuring high levels of customer satisfaction.

Day-to-day of the role:

Schedule and coordinate service appointments for clients.

Maintain and update service records and databases with accuracy.

Communicate effectively with service technicians to track the progress of work and relay any customer concerns.

Handle customer inquiries and provide timely updates on the status of services.

Process work orders, invoices, and other administrative documents.

Assist with the preparation of quotes and estimates for services.

Ensure compliance with company policies and industry regulations.

Collaborate with other departments to improve efficiency and customer service.

Manage inventory of supplies and place orders as needed.

Required Skills & Qualifications:

Proven experience in an administrative role, preferably within a service-oriented environment.

Strong organisational and time management skills.

Excellent communication and customer service skills.

Proficiency in MS Office and experience with database management.

Ability to multitask and prioritise work in a fast-paced setting.

Attention to detail and problem-solving skills.

A team player with a positive attitude and the ability to work independently.

To apply for the Service Administrator role, please submit your CV