Service Catalogue Delivery Manager

Service Catalogue Delivery Manager - Service Catalogue and Integration Management - Must have Active SC Clearance

A leading global information and communication technology company are seeking an experienced Service Delivery Manager with a focus on Service Catalogue and Integration Management. This is an initial 6-month contract position based in Basingstoke and will be based onsite due to the nature of the work.

Join a team dedicated to supporting UK Military Operations both at home and abroad, ensuring critical services and infrastructure are delivered effectively.

In this role, you will be at the heart of a dynamic environment, collaborating with the Customer Authority to provide essential Level 3 and Level 4 Technical Engineering, a technical Helpdesk, and Logistics Support, including Obsolescence and Asset Availability Management. You will play a key role in service management for the wider user community.

What You'll Be Doing

• Overseeing Service Delivery Management to ensure seamless operations.
• Building and maintaining strong customer relationships in a highly collaborative environment.
• Producing internal and external reports to track performance and service improvements.
• Ensuring contract adherence and governance to meet KPI, SLA, and legal regulatory requirements.
• Providing technical direction and understanding of customer topology and service infrastructure.
• Managing and enforcing security processes and procedures to maintain operational integrity.
  
  

What We're Looking For

• SC Clearance
• A proven track record in Service Delivery Management
• Service Catalogue and Integration Management experience
• Experience in customer management and relationship-building.
• Strong knowledge of technical environments and service delivery.
• Ability to drive commercial governance and ensure compliance with contract and legal standards.
• Understanding of security processes and procedures in a secure operational setting.