Service Charge Advisor

Job Title: Service Charge Advisor
Location: Hybrid - Croydon or Sittingbourne (3 days office-based: Tues/Wed/Thurs, 2 days remote: Mon/Fri)
Hourly Rate: £17.00 Umbrella
Duration: 9 weeks (Temporary Contract)
Hours: 35 hours per week
Start Date: 1st July 2025
IR35 Status: Inside IR35
Customer: Southern Housing
Hiring Manager: Tina Mercer
Vacancies Available: 4

Reporting to the Service Charge Manager, you will play a vital role in supporting the accurate calculation, preparation, and delivery of service charge statements. This is a customer-focused position requiring strong communication, attention to detail, and an ability to manage multiple tasks effectively. You'll contribute to the continuous improvement and transformation of the service charge function.

• Assist Service Charge Analysts with accurate calculation and issuance of estimated and actual service charges.

• Support service charge payers by delivering a high-quality and timely support service.

• Respond to customer queries promptly and proactively, providing relevant documentation and updates.

• Help extract expenditure data from the accounting system and monitor service charge budgets.

• Assist in preparing and reviewing invoices for external audit certification.

• Provide support in the production and dispatch of service charge statements.

• Maintain accurate system records and ensure database information is up to date.

• Strong organisational and multitasking skills, with the ability to meet deadlines.

• Excellent customer service skills and a commitment to customer satisfaction.

• Strong written and verbal communication skills.

• Solid financial and numerical skills.

• Experience in a housing or finance-related role is desirable but not essential.