Service Charge Advisors

Service Charge Advisor
Location: Sittingbourne (Hybrid Working Available)
Rate: £17.86 PAYE - £21.32 per hour (LTD)
We are working with a reputable housing provider to recruit a Service Charge Advisor to join their service charge team based in Sittingbourne. Reporting to the Service Charge Manager, this is a key supporting role where you'll contribute to the delivery of a high-quality service for residents, while helping to drive forward improvements in service charge processes.
The Role:
You’ll be assisting the Service Charge Analysts with the preparation and issuing of estimated and actual service charges, ensuring these are compliant and fully recoverable. This is a hands-on support role where you’ll also communicate directly with residents, provide financial and administrative support, and play a part in the ongoing development of improved systems and processes.
Key Responsibilities:

• Support Service Charge Analysts in calculating and issuing charges, including preparing simpler schemes independently.
• Respond to customer queries in a timely, professional, and informative manner.
• Extract expenditure data from internal systems and support budget monitoring.
• Help prepare invoices and documentation for audit purposes.
• Assist with the production and quality control of service charge statements.
• Contribute to systems testing and improvements as part of wider service transformation.
• Maintain accurate data across internal systems and support procedural documentation.
• Prepare documentation for meetings with residents and managing agents.

About You:

• Excellent customer service and communication skills.
• Organised and reliable, able to manage multiple tasks and deadlines.
• Strong numeracy and attention to detail.
• Confident using financial and administrative systems.
• A team player with a proactive approach and a genuine belief in delivering great service.

This is a great opportunity to build or expand your experience in service charges within a supportive and forward-thinking team.
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