Service Charge Lead

Summary of Role – Service Charge Improvement Lead - Wembley - 2 days in office

This role supports the enhancement of service charge processes within a housing or property-focused organization. Reporting to senior financial leadership, the position focuses on improving collaboration across departments involved in service charge management, ensuring compliance with regulations, and driving service efficiency.

Key Responsibilities:

• Identify and implement improvements to service charge processes across various regions and housing types.

• Collaborate on end-to-end process mapping and ensure proper controls are in place.

• Review and optimize legacy data systems to support transparent and accurate service charge administration.

• Analyse service charge data to identify trends and improve recoverability.

• Contribute to continuous improvement efforts and recommend training initiatives.

• Support updates to service charge policies to align with corporate standards.

Candidate Profile:

• Part-qualified/ QBE accountant (ACA, CIMA, ACCA) or equivalent experience.

• Strong analytical and problem-solving skills.

• Knowledge of service charge legislation and process improvement methodologies.

• Project management capability and effective communicator.

• Ability to work both independently and collaboratively.

• Proficient with data systems and quality tools like process mapping and KPI dashboard