Service Charge Officer

Large Housing Association requires a Service Charge officer to support the service charges team to deliver a first-class service to operational colleagues, enabling accurate, transparent and high quality service charges to residents.

Responsibilities:

Manage a mailbox where external managing agents send in high volume of demands and there after breakdown the costs using excel into recoverable and non-recoverable.

Support the delivery of a comprehensive service charge management framework. Assist in identifying high risk schemes and support the implementation of action plans to ensure business risks are mitigated and customer centric outcomes delivered.

Support the effective delivery of all aspects of the service charge cycle, including meaningful consultation with residents on service charge budgets, robust in-year variance reporting and quality end of year reconciliations/accounts.

Assist with spot checks on key schemes to provide Quality Assurance and implement action plans where necessary.

Support effective systems and data management in relation to service charges, including the processing and dissemination of all documentation related to the service charge cycle.

Where necessary, manage supplier invoices and purchase orders to ensure costs are coded correctly. Work with the Business Partners to ensure costs not coded correctly to schemes reach their rightful home.

Work with your service charge colleagues to collectively become a centre of excellence for service charge practice, learning from other providers to continually amend and develop practices for the benefit of the business and residents.

Experience and skills:

Understanding of tenancy agreements, leases and deeds of transfer etc.

Understanding and experience of working compliantly with varying service charge regimes (fixed and variable)

Evidence of excellent service improvement achievements in a customer focussed environment.

Strong written and verbal communication skills.

Numerate and able to perform a reconciliation of costs.

Strong MS Excel skills

This role is hybrid and is office based on Mondays, Tuesdays and Thursdays. £23.70 ph PAYE or £31.34 Umbrella