Service Contract Specialist

Service Contract Specialist - 7-Month Maternity Cover
Location: Groby, LE6 (Hybrid - occasional office presence)
Pay Rate: £19.50 per hour
Contract: Temporary (7-month maternity cover)

Are you an experienced contract or customer service professional with SAP knowledge? This is a hybrid role offering a great opportunity to work cross-functionally and make a real impact on service delivery and customer satisfaction.

What You'll Be Doing:

• Manage the end-to-end Service Contract process, including contract review, SAP order entry, billing, and revenue recognition.
• Develop a strong understanding of the Visual Product Line service portfolio to align offerings with customer requirements and pricing strategy.
• Build and nurture relationships with customers to maximise contract value and improve renewal rates.
• Collaborate with key departments to ensure timely, accurate service delivery.
• Monitor contract margins, billing milestones, and cash flow while identifying opportunities for process improvement.
• Maintain accurate records and provide insights to stakeholders to support business decisions.
• Actively support continuous improvement by identifying technical and commercial risks, making recommendations, and promoting best practices.

What You'll Need:

• SAP or similar system experience (essential)
• Background in contract or customer management
• Strong MS Office skills and a high attention to detail
• A second language is a plus but not essential

Benefits of Working with Adecco:

• 20 days annual leave + 8 bank holidays
• Access to Perks at Work - discount portal & points scheme
• 24/7 wellbeing support helpline
• Eye care vouchers
• Competitive pension scheme
• Long-term opportunities with a reputable employer

Ready to apply?
Submit your CV today, and a member of our team will be in touch to discuss the next steps.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

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