Service Contract Support Administrator SAP

NMS Recruit are seeking an experienced Service Contract Support Administrator for a leading OEM in the marine and power generation sector. This is a 3-4 month temporary role full time office, working 37 hours per week.

As Service Contract Support Administrator you will provide efficient administrative support to the contract management team, ensuring smooth operation of sales processes from order entry to delivery. This role requires strong organisational skills, attention to detail, and hands-on experience with SAP for order management, data entry, and reporting.

Responsibilities

Service Administration & Order Processing

• Process customer request for quotations, quote follow-up, order acknowledgment and accurately compile details/deliverables on completion of works through to invoicing.
• Maintain and update customer records, pricing, and cost information.
• Generate sales reports, forecasts, and KPI data from SAP for management review.
• Track orders and liaise with internal departments to ensure timely fulfilment.

Customer Service & Support

• Respond promptly to customer queries via phone and email.
• Provide order status updates, shipping information, and resolve delivery issues.
• Support the contract management team in preparing quotations, contracts, and tender documents.

Coordination & Communication

• Liaise with production, logistics, and finance teams to coordinate orders.
• Ensure all sales documentation is accurate, complete, and compliant.
• Support marketing and promotional campaigns with administrative tasks.

Reporting & Data Management

• Prepare monthly sales performance reports using SAP and Excel.
• Maintain accurate sales pipeline and customer account data.
• Identify process improvements to increase efficiency and accuracy.

Essential Experience

• Proven experience in a service sales support, sales/contract administration, or order processing role
• Strong proficiency in SAP (order management, reporting, data maintenance).
• Excellent MS Office skills, especially Excel.
• Strong organisational and multitasking skills.
• High attention to detail and accuracy.

Desirable Experience

• Experience in manufacturing, marine services, engineering.
• Knowledge of CRM systems.

Salary

• £14.00 - £16.00 per hour DOE (Weekly Pay)

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