Service Delivery & Compliance Manager

Are you ready to take charge of delivering exceptional service within a vibrant university environment? We are seeking a passionate and dedicated Service Delivery & Compliance Manager to lead our soft facilities services (Housekeeping) for university residences and our associated hotel in Uxbridge, London!

Contract Type: Temporary
Salary: £22.80 per hour
Location: Uxbridge
Hours: Full-time, on-campus (may include out-of-hours working)

About Us:
We are committed to providing a top-notch living experience for our student residents and hotel guests. Your leadership will be crucial in maintaining our high standards and ensuring compliance while fostering a customer-focused atmosphere. If you thrive in a dynamic setting and are eager to make a difference, this is the role for you!

Key Responsibilities:

• Oversee the daily operations of soft facilities services, ensuring excellence in housekeeping within university residences and the hotel.
• Ensure that we consistently meet and exceed established service standards.
• Monitor compliance with legislation, university policies, and industry best practises.
• Lead your team to achieve the UUK Code of practise, engaging them through positive leadership and support.
• Measure and monitor third-party service providers against agreed SLAs and KPIs.
• Maintain accurate records and documentation related to compliance activities.
• Provide guidance, support, and training to your frontline service delivery staff.
• Foster a positive and collaborative team environment that prioritises customer satisfaction.
• Respond professionally to customer inquiries, complaints, and feedback, ensuring a stellar service experience.
• Assist in developing and monitoring operational budgets to maximise efficiency.

What We're Looking For:

• Proven experience in service delivery and compliance management, preferably in an educational or hospitality setting.
• Strong leadership skills with the ability to inspire and motivate a diverse team.
• Excellent communication and interpersonal skills to foster relationships with stakeholders.
• A proactive approach to problem-solving and the ability to handle customer concerns with grace.
• Strong organisational skills and attention to detail.

Why Join Us?

• Be part of a vibrant community where your contributions make a tangible impact.
• Work in an environment that values innovation, teamwork, and personal development.
• Enjoy a dynamic role that presents new challenges every day!

If you're enthusiastic about delivering exceptional service and ready to lead a dedicated team, we want to hear from you!

Apply Today!
Take the next step in your career by submitting your application for the Service Delivery & Compliance Manager position. Together, let's create an outstanding living experience for our students and guests!

We can't wait to welcome you to our team!

Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

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