Service Designer

?? Job Opportunity: Service Designer
??Location:Birmingham (Hybrid Work Pattern)
??Rate: £20.00-£25.00 per hour Based on Experience
??Contract Type:Initial 6-month contract with potential to go permanent

Hays is proud to be supporting a major transformation programme within a local council's Customer Services team. Are you passionate about designing services that truly meet user needs? We're looking for a Service Designer to join our clients' Digital & Customer Services team and help shape the future of public services.

What You'll Do:

• Design end-to-end service journeys based on user needs and organisational goals.
• Collaborate with multidisciplinary teams to prototype and test new service processes.
• Map service and user journeys to identify transformation opportunities.
• Contribute to service design standards and community development.
• Use data and user research to inform and iterate service designs.

What We're Looking For:

• Strong understanding of service design principles and user-centred design.
• Experience working in multidisciplinary teams to improve service delivery.
• Ability to prototype in various formats and visualise service journeys.
• Excellent communication and stakeholder engagement skills.
• A relevant qualification or equivalent experience in service design or a related field.

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

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