Service Designer Inside IR35 Government

We've just had sign off from an arm within the UK Government who in recent engagements have been taking a service design led approach to help unpack problems and opportunities, which has led to the development and launch of new digital products and services. Following that recent success, they are now looking to hire a Service Designer to help them formalise their approach and develop that offering further.

Company overview The UK Government is embarking on a transformation with a number of exemplar projects based in London but with a Hybrid work approach. The team is a mixture of UX consultants, digital innovation consultants, project managers, solution architects, visual designers and developers. The team have a track record delivering Government digital standards. They have won a number of awards for the development of a new digital service for the public domain.

Reasons this role could interest

• Opportunity to join an established team and help develop their service design practice and culture.

• Implementation. Not only will you conceive new ideas, you will also have the opportunity to see them launched as the client has a strong technology arm to develop these new solutions.

• Autonomy and freedom: the client prides itself on giving both of these on day 1. You will be fully involved with senior stakeholders and civil servants and you will be trusted with as much responsibility as you ask for.

• New service development. The role is focused on helping solve problems, and then working with to conceive new solutions.

What you will need A Service Designer here must be able to go from design research, ethnography, client workshops through to ideation and high level prototyping (ie a strong appreciation of interaction design would be a big plus). If candidate has come from an interaction design background and is on the path of moving towards specialising as a service designer that could also be of interest if those research and ideation skills are becoming well formed. If this sounds interesting, please get in touch for an informal initial discussion. SC Clearance is preferential.