Service Desk Analyst

?1st Line Support ?Help Desk ?IT Support Technician?IMMEDIATE START?

?? £14.29ph (Temporary – Permanent)

?? Swindon - on site 3 days per week (?NON - NEGOTIABLE?)

? 35 hours per week

Are you passionate about technology and love helping others? Are you looking for an opportunity to get in IT? Do you thrive in a fast-paced environment where every day brings new challenges? If so, we have the perfect opportunity for you!

The role

• Efficiently log IT incidents and service requests using our ticket system.
• Manage calls to the highest quality standard, including using a standard greeting, correct triage of calls, and explaining next steps when necessary.
• Perform remote troubleshooting through diagnostic techniques and ensure high-standard triaging of calls.
• Support a variety of technologies including Audio Visual systems, desk and mobile phones, laptops, Microsoft Dynamics, Office 365, and in-house applications.
• Quickly escalate major incidents to IT management, obtaining detailed information about the incident and its impact.
• Maintain excellent communication skills and a strong desire to assist others.