Service Desk Analyst

Service Desk Analyst

We urgently require a Service Desk Analyst for our prestigious client on an initial 6 months contract

Responsibilities -

• Initial triage of tickets, logging tickets in Remedy with all relevant detailed informatio, identifying issues and applying fix if known
• Escalating tickets to relevant team if unable to resolve
• Password resets for various systems including Active Directory.
• Updating drivers on laptops, investigating faults within applications
• Supporting Audio Visual equipment based on Microsoft Teams
• Supporting desk setups, desk side support visits to end users

This role is INSIDE IR35 and requires being on client site in Hampshire 5 days per week.