Service Desk Analyst – Public Sector
Venn Group is currently recruiting for a Service Desk Analyst to join a well-established public sector organisation. This is a great opportunity to support users in a dynamic IT environment, providing 1st and 2nd line support across a range of systems.
Key Responsibilities:
Logging and resolving incoming IT queries
Supporting hardware, software and user access issues
Escalating more complex tickets to relevant teams
We're looking for someone with excellent communication skills, a proactive attitude, and prior experience in a service desk or IT support role.
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