Service Desk Analyst

Job Title: Service Desk Analyst
Location: Peterborough (Hybrid - office based for initial training)
Contract: 6-month contract (likely to extend)
Rate: £19.87 per hour (Umbrella) - paid weekly
Hours: 37.5 hours per week
Shifts: Late evening / night shifts on rotation: 13:00-21:30 and 15:30-00:00 (including weekend work on a rota)
Start: ASAP

Are you an experienced IT support professional looking for a hands-on role working late shifts? We're recruiting for a Service Desk Analyst to join a busy and growing IT team based in Peterborough. This hybrid role offers a great opportunity to build your technical skills in a fast-paced environment, supporting users internationally.

What You'll Be Doing:

• Providing 1st and 2nd line technical support to internal users across various regions
• Handling and resolving a wide range of IT issues through the service desk platform
• Building, imaging, and deploying desktops as part of project rollouts
• Ensuring timely and professional responses to incidents and requests
• Supporting both Windows and Google Workspace environments
• Following established procedures and escalating issues when needed

What We're Looking For:

• Previous experience in a 1st line support or IT service desk environment
• Strong knowledge of Windows OS and Google Workspace
• Confident communicator with excellent customer service skills
• Comfortable working late evening and night shifts, including weekends on a rotation
• Experience with hardware builds or desktop support is desirable

This is an excellent opportunity for a motivated Service Desk Analyst who is looking to work with a supportive team in a role that offers both challenge and growth.

Apply now to secure your interview and start date.