Service Desk Coordinator

Company : Confidential

Job Description - Service Desk Coordinator

The role: Help Desk Coordinator

Location: Hemel Hempstead

Parking: Available on site

Hours: 8:30 am – 5:30 am (Monday to Friday)

Hybrid Working

Rate: £12.60ph + Holiday pay

Salary (if offered permanently): £26k + 1.5k annual bonus (this is not guaranteed)

You will be starting an ongoing temporary contract, this should be around 3 months

About the role:

What you’ll be doing:

Manage tickets by raising, updating, prioritising, and escalating within SLA lead times, and ensure accurate updates in the ticketing system
Direct tickets to the appropriate departments efficiently & discuss potential fix outcomes with teams
Act as the primary contact for reported faults
Build and maintain strong relationships with maintenance engineers and internal teams
Prepare and send out daily reports, including managing the planned downtime list
Promptly and effectively respond to queries from other departments and manage expectations
Verify issues by checking CCTV when necessary
Continuously update documentation throughout the day

Please note, this is not a call centre or IT support role. You'll predominantly be responding to queries and allocating works via email and our ticketing software.

What we need from you:

Highly organised and process oriented
Proven ability to manage multiple priorities
Brilliant customer service skills
Excellent written and verbal communication
Effective time management with high attention to detail
Great critical thinking and problem-solving skills

Tiger is B Corp Certified. We are part of a global movement of businesses committed to improving social and environmental conditions around the world.

Original job Service Desk Coordinator posted on GrabJobs ©. To flag any issues with this job please use the Report Job button on GrabJobs.

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Service Desk Coordinator

Job Description - Service Desk Coordinator

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