Service desk incident management practitioner

Service desk incident management practitioner
6 Months
Based:  Preston Hybrid
Hourly Rate: £47.00 Paye or £63.40 Umbrella inside IR35
37 Hours per week
  
Overview
BAE Systems is looking for a Service Operations Practitioner to join their Information Management & Technology team. In this role, you’ll take ownership of incident management delivery, supporting performance across the Command Centre, Service Desk, and Resolver Teams, ensuring service targets are met and customers stay satisfied
  
Skills 

• Strong understanding of the SIAM model and ServiceNow reporting
• Good technical understanding with the ability to simplify and prioritise issues
• Experience with ITIL lifecycle and Service Operations
• Excellent analytical, communication, and stakeholder management skills
• Proficiency in Excel, PowerPoint, and incident trend reporting
• Previous experience in team leadership or management is a plus

  
The Job

• Overseeing day-to-day incident trends to ensure SLAs and KPIs are achieved
• Leading daily service reviews and coordinating with internal and external teams
• Supporting major incident management (MIM) activities and ensuring effective communication
• Producing clear reports, executive summaries, and trend analysis for stakeholders
• Acting as an escalation point for complex issues
• Providing training and guidance to team members and resolver teams
• Managing inputs to daily, weekly, and monthly service reports

  
Please note – BPSS clearance is required for this role
  
If you would like to be considered for this role please don't hesitate to click apply or call Levi Jackson  on for more information.
  
About BAE:
BAE Systems is a leading global defence, aerospace, and security company. They’re experts in delivering advanced solutions for air, land, and naval forces, as well as commercial aerospace and cyber security. Known for its commitment to innovation and excellence, BAE Systems offers exciting career opportunities for those looking to make a significant impact in cutting-edge technology and defence sectors.

Inclusion statement
Outsource UK is committed to creating a diverse environment and is proud to be an equal opportunity employer. You'll receive consideration for your application without regard to race, religion or belief, gender identity or expression, sex, sexual orientation, disability, marriage and civil partnership, pregnancy and maternity, or age.