Service Improvement Lead- Housing

To lead the delivery of service improvements in line with our "Your Home, Your Service, Your Future" improvement plan. This dedicated role will ensure our services align with the Housing Regulator’s consumer standards and expectations. The initial focus of this role will be on the Resident Empowerment theme, specifically addressing the Accountability and Influence service standard. The post-holder will be responsible for developing a comprehensive action plan and a detailed Project Initiation Document (PID) to drive delivery against this standard and ensure clear governance and monitoring arrangements are in place. Due to the scale and complexity of the improvement work required, coupled with increasing demand and new regulatory oversight, we require focused leadership to drive forward improvements at pace. Existing staff are managing ongoing service delivery, statutory duties, and responding to high levels of customer demand, which leaves insufficient capacity to give this improvement work the necessary dedicated attention.