Service Improvement Officer

Job Title: Service Improvement Officer
Location: The Woolwich Centre, Royal Borough of Greenwich
Contract Type: Temporary (09/06/2025 - 16/11/2025)
Hours: Full-time, 35 hours per week (Monday-Friday, 9:00 AM - 5:00 PM)
Pay Rate: £20.00 per hour
IR35 Status: Inside IR35
Job Category: Admin & Clerical - Agency Workers

The Royal Borough of Greenwich is seeking a motivated and capable Service Improvement Officer to join the Central Services team within the Housing and Safer Communities Directorate. This is a key role during a temporary staffing gap where you'll be instrumental in handling statutory enquiries and driving service improvements across the department.

• Handle Enquiries: Manage and respond to a range of communications including customer complaints, Member and MP enquiries, and statutory requests such as Freedom of Information (FOI), Environmental Information Requests (EIR), and Data Protection Requests (DPRs).

• Service Development: Lead and support service improvement initiatives across the Directorate, identifying areas for change and delivering solutions that enhance efficiency and effectiveness.

• Project Support: Assist in delivering various projects and administrative activities across Housing and Safer Communities.

• Team Oversight: Jointly manage the Service Improvement Assistant, providing direction and support to ensure high-quality service delivery.

• Experience in customer service or public administration, particularly with handling FOIs and statutory requests.

• Skilled in service improvement, process review, or change management.

• Strong written and verbal communication skills with an eye for detail.

• Confident in managing workloads and meeting deadlines.

• Previous local government experience is desirable.